1. Booking & Payment

• All appointments must be booked in advance and are subject to availability.

• Full payment is required at the time of booking. All sales are final—there are NO REFUNDS.

• We price our services based on a flat rate, which includes a specific amount of time per package. Our services do not include unlimited time.

• If additional time is required, clients must book extra service hours for an additional fee.

2. Cancellations & Rescheduling

• Clients must request cancellations or rescheduling at least 24 hours in advance.

• Cancellations made with less than 24 hours’ notice will result in a 50% cancellation fee.

• If our team arrives and is unable to access the property, the appointment will be canceled, and no refunds will be issued.

3. Walk-Through & Satisfaction Guarantee

• Upon completing the service, our cleaner will conduct a walk-through with the client to ensure satisfaction.

• If the client is not available for the walk-through, they opt out of the satisfaction guarantee and waive the right to request touch-ups.

• If the client is present, they may request that any areas cleaned within the booked time be re-cleaned if needed.

• However, we will not clean additional areas that were not serviced due to time constraints under our flat-rate pricing.

4. Parking & Access

• Clients must provide accessible and legal parking for our team. If paid parking is required, the client is responsible for covering the fee.

• Clear and safe access to the property must be provided. If our team cannot enter safely, the appointment may be canceled without a refund.

5. Scope of Services

• We offer flat-rate cleaning and packing services based on the package booked.

• If additional services or time are needed, they must be booked before service begins and will incur an extra charge.

• We do not clean hazardous areas, excessive clutter, or items outside the agreed scope of work.

6. No Refund Policy

• There are NO REFUNDS for any services.

• Clients must be present for the walk-through if they have concerns.

• If a client is unsatisfied but was unavailable for the walk-through, no re-cleaning will be provided.

7. Client Poaching & Non-Solicitation Agreement

• Clients are strictly prohibited from hiring or attempting to hire our cleaners directly.

• If a client attempts to solicit, hire, or work with one of our team members outside of Total Tech Home Services, they agree to pay an $8,000 fine for violating this policy.

8. Liability & Damages

• Our team is trained to handle belongings with care, but we are not liable for minor scratches, normal wear and tear, or damage to fragile or improperly packed items.

• If any damage occurs, the client must notify us within 24 hours of service completion.

• We are not responsible for damages occurring after we leave, including mishandling by third-party movers.

9. Health & Safety

• We reserve the right to refuse service if the environment is unsafe (e.g., pests, biohazards, mold).

• Clients must secure pets and ensure a safe workspace.

10. Right to Refuse Service

• We may refuse or discontinue service for any reason, including unsafe conditions, inappropriate client behavior, or policy violations.

By booking with Total Tech Home Services, you acknowledge that you have read, understood, and agreed to these terms.